FREEPHONE 
0800 005 1500 
Customer Care 
Customer Care & Guarantee 
Upon receiving your enquiry we will make an appointment to come and see 
you. We promise to turn up on time or at least give you a call to let you know  
we are running a few minutes late.We will give you a written quote that is clear 
and simple to understand. There will be no hidden extras, such as VAT or  
deliveries or surcharges. What we quote is what you pay, unless you have  
asked for extra work of course. 
 
When the work is complete, you will receive an invoice through the post. "We don't  
believe in harassing customers straight away". We will also send you a customer  
questionnaire. We value your custom and would appreciate honest feedback as "we believe there is always room for improvement." For your peace of mind, and as part of our commitment to customer satisfaction, we offer this guarantee. 
Garden Services  
Any genuine major complaints, we will put it right and give you a £20.00 Garden Centre Voucher. 
 
Tree Surgery 
Any genuine major complaints, we will put it right and give you a £20.00 Garden Centre Voucher. 
 
Landscaping 
Should any defect, due to faulty workmanship or faulty materials appear within 60 months of being fitted. Duxburys will repair these free of charge. Inclusions flagging, fencing, planting, drainage, turfing and driveways. 
 
Garden Maintenance 
Any genuine major complaints, we will put right the problem and you will receive 1 month’s maintenance for free. 
Terms of Guarantee 
This Guarantee does not affect your statutory rights as a customer, and is transferable to the next occupant. This Guarantee does not cover the rectification of faults due to misuse, neglect of necessary care, and wilful or accidental damage and colour loss in concrete flags. 
 
The works must not have been tampered with or repaired by anyone other than the staff of Duxburys. 
Original Quote Sheet, Guarantee, invoice and proof of payment required at point of claim. 
Items installed but not supplied by Duxburys will be covered for faulty workmanship only. 
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